Everyone makes mistakes, but when a business or individual makes a mistake that affects their reputation, it can have lasting consequences on their success. As a professional brand manager, you may be called upon to help save your client’s reputation in the face of public scrutiny. Here are three tips to help you do just that.
1. Take Responsibility & Apologize
The first step in saving your client’s reputation is to have them take responsibility and apologize with sincerity. Acknowledge any mistakes and offer an apology if necessary. Don’t pass the buck or try to shift blame onto someone else, as this will only make matters worse for your client’s reputation. Instead, express your commitment to resolving the issues and improving the situation so it doesn’t happen again.
2. Develop a Crisis Management Plan
Once you have taken responsibility and apologized, it is time to develop a crisis management plan that outlines how you intend to address the issue and prevent similar situations from occurring. Research the subject, identify potential risks and develop strategies to prevent them from happening again. This will show your clients—and their customers—that you are taking things seriously and doing everything possible to ensure these issues don’t happen again.
3. Offer Solutions & Follow Through
Acknowledge that people may still be upset even after an apology has been issued. Work with them to resolve any lingering issues or provide solutions for moving forward. You should also commit yourself to follow through on whatever solutions or fixes you promise so that people know they can trust your word and rely on you for help in times of need. This shows that you are reliable and trustworthy, which will go a long way towards restoring your client’s reputation in the eyes of their customers or clients.
In order to save a client’s reputation after they’ve made mistakes, it is important to take responsibility, apologize sincerely, develop a crisis management plan, offer solutions, and follow through with those solutions promptly and effectively. Following these steps can help restore trust between your clients and their customers while showing them that they can rely on you during times of need—which will go a long way towards preserving their reputation in the long run!
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